Ben's Garden | Store Policy

Ben's Garden Purchase Policy:

We are so pleased you chose Ben’s Garden and we thank you for shopping with us today. We appreciate you.

Since Ben was 8, we’ve worked tirelessly to an entire range of merchandise, crafted of fine, long-lasting materials and each carefully inspected for perfection. We are grateful for you choosing to shop with Ben's Garden.

Bensgarden.com Shopping Policy:

All sales are final. Any merchandise shipped back to Ben's Garden will be refused and is in the express care of the shipper.

Wholesale Purchase Policy:

Ok, this looks like a lot, but most of it is just standard language we need to state. If you purchase product from any other company these same terms likely apply. GENERAL TERMS: All items are individually, handcrafted, to order by Ben and his Studio of artisans in New York. The noted client agrees to the terms and conditions specified on this purchase order. This is a bona fide order. All retailers must have Ben's Garden approval for distribution in each location requested to carry Ben's Garden products, including online. The minimum opening order is US $650. A minimum reorder is US $250. Annual obligation is US $2,500. Wholesale accounts are considered inactive that do not meet this annual minimum and must re-apply for distribution. All printed dates are approximate. Prices are subject to change without prior notification. A valid CC must accompany each order. All telephone orders must be followed with a hardcopy confirmation. Modifications or cancellations must be made by five days of the order date. All custom découpage orders are prepaid in full and cannot be revised or canceled. No returns will be accepted.

SHIPPING & POST: All orders are shipped UPS ground unless specified by the client in advance of placing the order. All orders shipped by Ben's Garden within the continental US will be charged shipping fees equal or less than 15% of the order value. All international orders will be shipped UPS unless a freight is specified in advance of the order being placed with our traffic department. Orders shipped to a US domestic freight forwarder will incur shipping charges equal to or less than 15% of the order value. Customers are welcome to use their shipper account number and incur no shipping fee or service charge from Ben's Garden. We are a decoupage business not a logistics company.

IN-TRANSIT DAMAGE: All shortage in damage claims must be made within five business days of receipt of the order. Be sure to save all packaging materials and call Client Relations at 888-922-7646 upon discovery, immediately. Also, email photos of the damage to hello@bensgarden.com, referencing your invoice or receipt number. You are required to hold onto all packaging and materials for Carrier inspection, for no longer than 14 business days. A BEN’S GARDEN exchange authorization number (EAN#) must be clearly identified and accompany all packages addressed to the BEN’S GARDEN warehouse, otherwise they will be refused.

Retail Store Shopping Policy: 

Merchandise will be accepted for refund or credit only when accompanied with the original receipt of sale and in proper condition. All returns and exchanges are subjects to the individual terms and conditions set forth in the individual store. Contact the store direct for further information. Custom orders, plants, opened or used goods, Found Objects, and all delivered merchandise are nonreturnable. Physical and e-gift cards are nontransferable, have no cash value, subject to state and county expiration laws and details will be noted on physical/ e-gift card or complimentary material provided with such card.