Frequently Asked Questions

Our Guarantee: Quality is our highest priority. Always has been, always will be. We want you to be completely happy with your purchase. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for credit or replacement.

Creating An Account: When you register and create your account with, we'll remember your information so that the checkout process is a breeze. You'll also be able to store all your addresses, manage your email preferences and check your order history too.

To Request A Catalog: To receive your complimentary Ben's Garden Look Book or Style Guide, kindly send an email to You can expect to receive your Ben's Garden Look Book by post, in about 2-3 weeks. We are able to send Ben's Garden Look Books and Style Guides to addresses in the U.S. only. Return Policy: We love our designs and all sales are final. Items cannot be returned or exchanged.

Shipping*: Orders placed with standard ground shipping will ship within 3-5 business days and orders placed with an expedited shipping method will ship within 3 business days. Saturday, Sunday and holidays are not considered business days. Taxes will be included in the order total of New York State purchases. We ship to all 50 states and Washington, DC street addresses via UPS.

Carrier Delivery: The shipping methods offered during checkout will differ based on your shipping address. Depending on where you live, the time it may take for your product to reach you, may vary due to the shipping carrier. Every sale includes a track-able shipping service, which once your order ships, allows you to track your order directly with the shipping carrier.

Looking for a Ben's Garden personal stylist? Email or call 888-922-7646 (it's completely complimentary).

Ben's Garden Brand Protection: The only way to appreciate Ben's Garden is to genuinely experience it—which you can do by heading to one of our US retail stores, retail partners, Canadian or International stores or websites.

For many years Ben and our entire Team, have dedicated ourselves to designing and producing the highest quality home accessories, gifts, artwork and stationery. However, as we continue to create trendsetting styles, counterfeiters are making cheap knockoffs that are often mistaken for the real deal. The only way to be sure you're buying genuine Ben's Garden designs is from one of our stores or websites.

If you think you have counterfeit Ben's Garden , or if you see our stuff somewhere other than one of our stores, let us know. Just drop us a note to We appreciate your help.

Ben's Garden prides itself in being the most successful specialty designer and retailer in operation today. Our colorful, witty and iconic lifestyle brand of home & gift is synonymous with quality. We take a very proactive approach to combat the problem of counterfeiting and we work directly with worldwide Customs and law enforcement agencies to stop those engaged in the sale and distribution of these inferior goods. We are prepared to take legal action against anyone found infringing upon our marks whenever necessary.

Many times our customers have the same pride and dedication as we have for protecting our brand. If you think you've seen counterfeit Ben's Garden products, let us know by sending us an email to and please provide us with as much information as possible.