Shopping Policy
Thank you for welcoming Ben’s Garden into your home. Each piece is designed in New York City and individually handcrafted using traditional techniques and thoughtfully selected materials. Every item is carefully inspected before it leaves our studio.
Because many of our products are made by hand and produced in small batches, all sales are final. We do not offer returns, exchanges, cancellations, price adjustments, or refunds once an order has been placed.
We encourage you to review your order carefully before completing checkout, including quantities, fragrance selections, personalization details, shipping address, and payment information. Orders begin processing promptly and cannot be modified once submitted.
All orders are shipped insured via third-party carriers. Title to merchandise and risk of loss transfer to the customer upon our delivery of the order to the carrier.
If a package arrives damaged in transit, the customer must file a claim directly with the shipping carrier. Please retain all packaging materials and damaged items, as carriers typically require inspection and documentation. Ben’s Garden is not responsible for damage incurred during transit and does not issue refunds or replacements for carrier-related damage.
Ben’s Garden is not responsible for shipping delays caused by carriers, weather, or circumstances beyond our control.
If you believe you have received a defective item due to a manufacturing issue, please contact us within 5 days of delivery at [insert customer service email], including your order number and clear photographs.
If we determine, in our sole discretion, that the item has a verified manufacturing defect, we will determine the appropriate remedy, which may include replacement or store credit. Variations inherent to handmade production, including minor irregularities in finish, color, texture, or placement, are not considered defects.
Your gift card digital and physical purchase, use or acceptance of this card constitutes acceptance of the following Ben’s Garden Gift Card Terms of Service.
Ben’s Garden reserves the right to interpret and apply this policy at its discretion and to update it at any time without prior notice. The version posted on bensgarden.com at the time of purchase governs the transaction.
The Garden
