Shipping Detail

 TRACK YOUR PACKAGE: CLICK HERE >

 

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 WHEN WILL MY PACKAGE BE DELIVERED?

1. Standard Package Delivery: You will receive a separate email with tracking number once your order ships. Order processing and delivery is approximately 6-14 business days within the continental United States and approximately 12-20 business days for international. (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. We do offer expedited shipping however that does not include processing times.

Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from UPS/DHL/FedEx/USPS to international mail carriers. Customers with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may also take longer to deliver. We are not able to ship Internationally outside the EU. 

2. Truck Delivery: For most furniture, artwork and other items that exceed parcel carrier shipping weight limits;  our Premium White Glove service and Unlimited Items are delivery my tuck service for a Flat Rate fee. Email hello@bensgarden.com for further details or a quote.

Please note, we are not responsible for any truck deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from UPS/DHL/FedEx/USPS to subsidiary truck carriers. 

 

 DO YOU ALLOW REFUNDS/RETURNS?

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations / returns. Bensgarden.com, Inc., it’s partners and subsidiaries, reserve the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and fragrance selection is correct; we are not responsible for incorrect address, updating your address, changing the order once an order has been placed. Thank you.